Privacy Policy

At Tidepool Networks, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose the limited information we gather when you use our hosting and VoIP services.

1. Information We Collect

We collect only essential information necessary to provide and manage our hosting and VoIP services. The types of personal information we collect include:

  • Contact Information: First Name, Last Name, Business Name, Email Address, Phone Number, Billing Address.
  • Service-Specific Information: Domain names, DIDs (Direct Inward Dialing numbers), and setup details related to your hosting and VoIP services.
  • Affiliate Data: If applicable, non-profit or affiliate program data required for service provision or associated benefits.

We do not collect any sensitive personal information beyond what is strictly necessary for service delivery and billing.

2. How We Collect Your Information

We collect information directly from you when you:

  • Sign up for our hosting or VoIP services.
  • Communicate with us via email, phone, or our website.
  • Provide details during the setup or configuration of your services.
3. How We Use Your Information

Your information is used solely for the following purposes:

  • Service Delivery: To provide, operate, and maintain your hosting and VoIP services.
  • Billing and Account Management: To process payments, send invoices, and manage your account.
  • Customer Support: To respond to your inquiries, provide technical assistance, and resolve service-related issues.
  • Communication: To send you important service announcements, updates, and information related to your account.
  • Internal Operations: For internal record-keeping, administrative purposes, and to improve our services.
4. Data Security and Storage

We are committed to ensuring the security of your data. We implement robust technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Your data is securely stored on our systems.

5. Sharing Your Information

We do not share your personal information with any third parties except as required by law (e.g., in response to a valid court order or subpoena). We will never sell, rent, or lease your personal information to marketers or other third parties.

6. Data Retention

We retain your personal information only for as long as necessary to provide our services, fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Once your information is no longer needed, we will securely dispose of it.

7. Your Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including:

  • Right to Access: You have the right to request a copy of the personal information we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information.
  • Right to Erasure ( “Right to be Forgotten”): You have the right to request that we delete your personal information under certain circumstances.
  • Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • Right to Object: You have the right to object to our processing of your personal information under certain conditions.

To exercise any of these rights, please contact us using the details below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page with a revised “Effective Date.” We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: ops@tidepool.cloud

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