What is VoIP?

Voice over Internet Protocol allows voice to be sent over the Internet using a broadband connection and a VoIP provider.

What kind of Internet connection will I need for VoIP?

Most broadband Internet connections such as DSL, Cable or others are more than sufficient for high quality VoIP phone calls.

What are the advantages of VoIP versus traditional phone service?
  • Lower Cost
  • Easily Scalable
  • One System Covers Multiple Locations
  • Better Voice Quality
  • More Calling Features
Tidepool Voice is a Hosted PBX... what is a hosted PBX?

A Hosted PBX is a VoIP phone system that is located in a data center and not at the location where phone service is provided. This save considerable cost and effort compared to maintaining phone hardware on premises. A Hosted PBX also allows a phone extension to be placed virtually anywhere in the world where Internet service is available without complicated network routing or VPNs.

Can I use my existing phones?

Most phone models made by Grandstream or Polycom are fully compatible with TIdepool Voice. Other manufacturers may be compatible as well. If your existing phones are analog (traditional phone lines), they will not work with Tidepool Voice or any other VoIP system.

What is a soft phone?

A soft phone is an application that can be installed on your computer or mobile device that connects to the VoIP system and allows you to make calls just as you would from a traditional desk phone (hard phone).

Can I bring my phone number?

Yes! Your existing number(s) can be ported to Tidepool Voice. This is included as part of your setup and installation process?

How does installation work?

Tidepool Networks provides complete configuration of your system. This includes number porting, extension setup, auto-attendant setup, voicemail configuration, hunt group setup, queue configuration and any other needed features. We do not provide on-site network or phone configuration. We have partnered with on-site technicians in most locations, or we can work with your existing IT support provider.